Our Cancellation Policy
At the time of scheduling, a credit card is required to secure your appointment.
Out of respect & consideration to your Therapist & other clients, we kindly ask that you honor your scheduled appointment time. Please note appointment space is limited & appointments are booked back to back.
Sacred Moments Massage & Healing Center understands that unanticipated events occasionally do happen in everyone’s life. In our desire to be effective and fair to all of our clients' time, we kindly ask that you give at least a 24 hour advance notice within normal office hours or leave a voice message during regular business hours, M-F 9am -7pm, Sat.8:30am -5pm, on the machine when cancelling and/or changing an appointment. This allows the opportunity for someone else to schedule an appointment. If we do not receive 24 hours notice, you will be charged a late cancellation fee of 50% of the price of the service. The amount will be charged to your credit card. Gift Certificates may be voided.
Arriving late - Appointment times have been arranged specifically for you. Sacred Moments Massage & Healing Center Therapists will do their best to accommodate and honor your full scheduled time, but if you arrive late your session may be shortened in order to accommodate others whose appointments follow yours. Regardless of the length of the treatment given, you will be responsible for the full session booked. Please plan accordingly. It is advisable to arrive approximately 10 minutes prior to your scheduled appointment time.
No-Shows Anyone who either forgets or consciously chooses to forgo their scheduled appointment time will be considered a “no-show and will be charged 100% of the fee for the “missed” appointment. Gift Certificates will be voided.